Manage Reviews

SmithCart > Marketing

Customer reviews are proven sales drivers, and something the majority of customers will want to see before deciding to make a purchase.

Contents



Introduction

The Manage Reviews screen allows you to moderate, edit and delete Reviews added to your Products.

The Manage Reviews screen allows the following options:



Enabling Product Reviews

To allow users to submit Product Reviews, the Show Reviews Tab setting located in Tab Setup section of the Product Details module settings is required to be enabled.

Product Ratings can also be displayed on the Product Listing Page by enabling the Show Product Rating setting located in the Show Fields section of the Product Listing Page settings on the Store Settings page.

Smith Consulting also offers a standalone Reviews Module. The module allows reviews to be streamlined onto a separate page in your DNN store, as well as in their own tab on the Smith Product Listing page. For more information on the Reviews Module, please see the Reviews Module KB article.



Accessing Manage Reviews

To access the Manage Reviews screen, click the Reviews option from the Store Admin Menu as depicted in the following screenshot:

The following screen will be displayed:

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Search Reviews

To Search Reviews, enter a keyword in the Search textbox then click the Search button.

 

The Review listing grid will then be filtered to display the Customer Reviews listing grid will filter and display all the relevant Reviews.

 

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Moderate Reviews

To moderate a Review, take the following steps:

  1. Navigate to Manage Reviews screen:

    The first step of moderating a Review is navigating to the Manage Reviews screen from the Store Admin Menu.

    For more info about the Manage Reviews screen, please see the Introduction section above.

  2. Search Reviews for a Product

    Search Reviews by any Product as described in the Search Reviews section above.

  3. Select the Review(s)

    To select a review, check the Select checkbox on the Manage Reviews grid.

  4. Approve or Deny Review(s)

    Once a Review has been selected for moderation, it can be approved or denied:

    Click the Approve button to approve the Review.

    Click the Deny button to deny the Review.

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Edit Reviews

To edit a Review, take the following steps:

  1. Navigate to Manage Reviews screen:

    The first step of editing a Review is navigating to the Manage Reviews screen from the Store Admin Menu.

    For more info about the Manage Reviews screen, please see the Introduction section above.

  2. Search Reviews

    Filter Reviews by any Product as described in the Filter Reviews section above.

  3. Click Edit Button

    Click the Edit button next to the Review the needs to be edited.

    Once a Review has been selected for edit, the DNN User, NickName, Rating, and Comments fields will be available to be modified as depicted in the following screenshot:

    Make the changes to the Review and click the Update button to save your changes.

    Click the Cancel button to cancel your changes.

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Delete Reviews

To delete a Review from the Manage Reviews page, click the Delete button next to the Review you wish to delete.

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