SmithCart allows you to track and manage an unlimited number of product serial numbers from the time they are received into inventory until the time they are issued. This information is permanently recorded in the database, allowing inventory control personnel access to a wealth of historical and validation information which is helpful in a variety of customer service situations including handling returns (RMA's).
Enabling Product Serial Numbers
To enable product serial numbers, navigate to the BuyNow module and select "Setup" from the admin menu:
Scroll down to the "Gift Certificate and Serial Numbers" section and expand the panel. Select the "Product Serial Numbers - Assign" option:
Product Serial Numbers Management
The Product Serial Numbers Management screen supports the following management options:
- Import Product Serial Numbers
- Edit Serial Numbers
- Delete Serial Numbers
To access the Serial Numbers Management screen, navigate to the product setup screen. Select the Serial Numbers submenu option from the top Products menu:
A grid of existing product serial numbers will be displayed:
To learn about importing Serial Numbers, see the Product Serial Numbers Import KB article.
To edit, click the pencil button next to the serial number you wish to edit.
To delete, check the box next to the serial number you wish to delete then click the “Delete” button.