When the subscription is cancelled by a user or the credit card declines, the module will receive a silent postback message and the role the user was added to when they registered will be removed. The only case where the expiration date on a role is set is when the subscription interval is NOT set to "9999". 9999 indicates infinite recurring billing.
When you cancel a subscription using either the My Accounts module or in the admin page, the module will post a message to the payment gateway to cancel the subscription. Anytime Authorize.Net receives messages to cancel or change ARB subscriptions they will post a message back to the registration module to return status of the transaction.
Authorize.Net usually sends postback messages in batch around 2 am. The Registration Pro module will receive the silent postback from authorize.net and remove the user from the role on their anniversary date of their subscription ending.
Trouble logging in? Simply enter your email address OR username in order to reset your password.
For faster and more reliable delivery, add support@smith-consulting.com to your trusted senders list in your email software.